Lake Cumberland Area Development District

LAKE CUMBERLAND ADD

POSITION DESCRIPTION

 

 

Class Title:     State Health Insurance and Assistance Program (SHIP) Coordinator

 

Department:  Aging & Independent Living

 

Supervisor:    Director of Aging & Independent Living

 

Supervises:   None

 

Class Characteristics: Under general direction, provides information and benefits counseling services to provide the appropriate level of assistance to Medicare beneficiaries in the region.

 

General Duties and Responsibilities:

 

            Essential:

 

            1.         Counsel Medicare beneficiaries and provide assistance and information at the appropriate level of assistance, i.e. : mail, e-mail, telephone, office visit or home visit.

            2.         Provide targeted outreach and counseling to low income, dual eligible beneficiaries and hard to reach populations throughout the region by partnering with community service providers.

            3.         Establish partnerships to provide assistance to targeted populations including, but not limited to: area ministries, senior centers, family health centers, Department for Community Based Services and health fairs. 

            4.         Apply for vouchers through available programs.

            5          Maintain voicemails and a maximum limit of two (2) business days for attempting to contact individuals and leave messages.

            6.         Coordinate and participate in outreach and promotion efforts, especially those targeting underserved populations.

7.         Maintain and disseminate printed material in English and other language for anyone who requests information and at outreach events.

8.         Attend the annual SHIP training and other meetings as required by DAIL.

9.         Track and report visits and client contact, including mileage,  as required. Ensure the accuracy and completeness of the information contained in all reports submitted.

10.      

 

            Non-essential: None.

MINIMUM QUALIFICATIONS

 

Training and Experience: High School Diploma or equivalent.  One year of social services experience is preferred.

 

Special Knowledge, Skills and Abilities:

 

            Knowledge:

 

            1.         Thorough knowledge of federal and state programs and requirements to administer programs.

2.         Thorough knowledge of administrative requirements for SHIP program.

3.         Thorough knowledge of the social and economic conditions of the region.

            4.         Thorough knowledge of the LCADD service area.

 

            Skills:

 

            1.         Skill in oral and written communications with program recipients, providers, local officials, and funding agencies.

2.         Skill in the use of computers and applicable software programs.

            3          Skill in preparing and maintaining records.

            4.         Organizational skills.

            5.         Skill in determining which level of assistance is necessary including skill with those homebound, disabled or otherwise isolated.

 

            Abilities:

 

            1.         Ability to communicate well with program recipients who may be physically or mentally limited.

            2.         Ability to obtain and assess required information.

            3.         Ability to be flexible in an ever-changing environment.

            4          Ability to establish and maintain effective working relationships with employees, clients and the general public.

 

ADDITIONAL REQUIREMENTS

 

            Instructions: Instructions are somewhat general; many aspects of work covered specifically, but must use some of own judgment.

 

            Processes: Must occasionally consider different courses of action, or deviate from standard operating procedures, to get the job done.

 

            Review of Work: Supervisor spot checks completed work.

 

            Analytical Requirements: Work frequently involves decisions based on a wide knowledge of many factors where application of advanced or technical concepts is predominantly required.

 

            Physical Demands of the Job: Work is typically performed in an office setting, typically at a desk or table; work requires lifting and carrying boxes/cartons weighing in excess of 25 pounds, including placing in and removing from seat and trunk of vehicle.

 

            Tools and/or Equipment Used: Normal office equipment (computer, copier, telephone, fax machine, etc.); must operate vehicle as a job requirement.

 

            Contacts: Frequent public and internal contacts requiring tact and diplomacy.

 

            Confidential Information: Regular use of confidential information.

 

            Mental Effort: Moderate.

 

            Interruptions: Frequent.

 

            Special Licensing Requirements: Must possess and maintain a valid driver’s license.

 

            Additional Requirements: Must attend training programs to maintain licenses, certifications, etc., as required by funding agencies.  Overnight travel as needed. The SHIP Coordinator must submit to, and pass, a criminal background check.

 

            Overtime Provision: To be determined by current state and federal regulations.